Gartner Magic Quadrant Field Service Management 2019

Gartner s april 2019 magic quadrant for field service management fsm report states that vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support.

Gartner magic quadrant field service management 2019. View a complimentary copy of the full report to learn more. For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video. Being named a leader in the 2019 gartner magic quadrant for field service management is in my view an important validation of our long term strategic focus on the service space. To me it is also a great catalyst for our continuing work to bring the most complete connected cloud field service to our challenger customers.

The gartner document is available upon request from servicemax. This graphic was published by gartner inc. In the 2019 magic quadrant for field service management gartner evaluates 14 vendors. Gartner magic quadrant for field service management field service automation is on the rise and customer satisfaction is directly tied to efficient field service management.

Gartner magic quadrant for field service management jim robinson naved rashid july 6th 2020. The field service landscape is rapidly changing and ifs is ready to help organizations lead that change. As part of a larger research document and should be evaluated in the context of the entire document. Gartner s 2019 magic quadrant for field service management servicepower named a visionary for the third time consistent innovation and transforming customer experiences are at the core of servicepower s approach to field service solutions and we are proud to be recognized for this in gartner s report.

Gartner leaders quadrant description per gartner report leaders demonstrate a market defining vision of how technology can help service professionals achieve business objectives. Summary vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support. When assessing vendors look for packaging of multiple technologies and proven results. In many ways gartner s report outlines what we already knew.